IN STOCK SEASONAL MERCH: Depending on the volume of orders per week, we typically pack & ship items the following Monday. For example, if you order on a Monday, your order will typically be packed over the following weekend and will ship out by the following Monday. Again, this all depends on the volume per week, it may possibly go out sooner.
LAHAINA STRONG MERCH: With our normal releases, I have the gear on hand and thus ship it out you. With the benefit merch in particular, I went the P.O.D (Print on Demand) route. What that means is that everything from the production, shipping & (by and large the) customer service is handled by a separate company (through Printify) on the mainland, which gets everything out much faster than I ever could!
A couple things to note that I've come across since using this printing service:
1. When submitting your order, wait a little to let the order process and go through (may take a minute or two)! If you need too, feel free to email us so that I can double check.
2. If ordering multiple pieces of merch, be aware that they will probably ship in multiple packages, so don't be alarmed if you only get one at a time. I understand it's slightly annoying, but it is what it is. And of course, feel free to email us for your tracking in case you didn't receive it once shipped!
3. If you have order discrepancies etc, you must first direct these questions/ concerns to Printify's Customer service as this is not exactly handled by me personally!
PRE-ORDER DETAILS/ POLICY:
When I put up Pre-orders, I collect those orders over a specific amount of time (specified in each products description along with an estimated ship date) and then assemble the order for my printer once the Pre-orders are done. What that means is that I don't have them ready to ship at the time of your order!
Once that orders put in to my printer (who's located in Ohio and I'm in Hawaii), we begin the waiting game. If all goes to plan the production process takes about 2-3 weeks and once shipped to me from the Printer I turn em around and send them off to ya as fast as I can! So please be patient with me as I'll always do my best to make the waiting game as little as possible!
GENERAL TURNAROUND TIMES: We ship ALL orders via USPS & once the order's shipped we will send tracking to the email you had originally ordered with. Once shipped, orders within the continental U.S typically take between 3-5 business days. Please keep in mind that we're based in Hawaii, so it could on a rare occasion take an additional day or two, but is generally 3-5 business days. Orders outside of the U.S may take between 1-3 weeks. Please understand that once shipped, the item's out of our hands and we are NOT responsible for it! On the very rare occasion that an item's lost in transit, you would need to submit a claim for the item through USPS for compensation.
RETURN TO SENDER/ INCORRECT ADDRESS/ I ORDERED THE WRONG SIZE
If a package is returned to us due to an incorrect or insufficient address we will contact you within 24-48hrs. We will request an alternative address and attempt to ship the order again. The customer will be responsible for the shipping cost of the second shipping attempt.
If you ordered the wrong size, email us so that we can double check we still have the size you need & we will see what we can do! Be aware though that you will be responsible for shipping the item back to us as well as paying for the second shipment to go out. I know these things happen A LOT so please double check when ordering & refer to the Sizing Sheets listed under each products description!REFUNDS & EXCHANGES POLICY
To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 6 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE.